Privacy Policy

Introduction

Welcome to Koala ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using Koala, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

We collect information that you voluntarily provide when using our services, including:

Contact information (name, email address, phone number)
Business information you choose to share
Information submitted through contact forms and service requests
Any other data you choose to enter into our platform

Automatically Collected Information

When you visit our website, we may automatically collect:

Device and browser information
IP address and location data
Usage data and analytics
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

Facilitate connections between users and businesses/contractors in our network
Process and fulfill service requests you submit
Communicate with you about services you've requested
Improve and optimize our website and services
Maintain the security and integrity of our platform
Comply with legal obligations

Information Sharing and Disclosure

Sharing Within Our Network

By using Koala, you explicitly agree that information you submit may be shared with:

Other end-users of the platform
Businesses and contractors in our network who you have requested to receive offers from
Service providers who you have opted in to connect with

We share your opt-in data with businesses and contractors solely to fulfill the offers and services you have requested to receive.

What We Don't Share

We will NOT share your personal information with third parties or affiliates for marketing or promotional purposes. Your data is shared only to facilitate the specific services and connections you have requested through our platform.

Other Disclosures

We may disclose your information when required by law, to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Prevent fraud or security issues
Enforce our Terms of Service

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal obligations)
Opt out of future communications
Withdraw consent for data sharing (which may limit service availability)

To exercise these rights, contact us at our contact page.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings, though this may affect website functionality.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.